In some cases, users have experienced import troubles the first time installing Arpedio tools when trying to publish the first template.
In the Arpedio template builder, the user should be able to select an Account or opportunity which yields a new Arpedio template builder screen where you can create blank templates or import a default template. However, in some cases the selection of Account or Opportunity does not do anything and the user is stuck in the same screen. This is a result of a certification error that happens in some cases which blocks the request for Arpedio templates to an external Arpedio server.
Unfortunately, there is nothing the user can do independently of Arpedio Support to solve this issue. Please contact Arpedio Support ASAP to get assistance in solving this issue.
Email : firstname.lastname@example.org