Areas, topics and questions can all be ranked depending on Importance (Low, Normal, High), which has an influence on the final Score.
Best practice of this important feature is to set everything to “Normal”. Once done and you have the full overview, you can set a few to “Low” or “High”.
ARPEDIO Sales is calculating scores on three levels:
- An Overall score
- One score for each Area
- and one score for each of the Topics within the Areas.
The score reflects the degree of completion for that particular Topic, Area or Overall. Each score is scaled to a maximum value of 5.
Fancy the in depth explanation?
The score is basically calculated as the average of the underlying scores, considering the Importance of the underlying components. The Importance (Low / Medium / High) reflects a weighting of 1 / 2 / 3. The Importance for each component is defined in the template by your system administrator.
The Overall Score
The Overall Score is calculated based upon the Score and the Importance of each of the Areas.
The formula is below, where e.g. S(A2) stands for the Score of the second Area, and I(A2) stands for the Importance of the second Area:
Score(Overall) = (S(A1)*I(A1) + S(A2)*I(A2) + … + S(An)*I(An)) / (I(A1) + I(A2) + … I(An))
The score of an Area
The score of an Area is calculated based upon the Score and the Importance of each of the Topics within the Area.
The formula is below, where e.g. S(T2) stands for the Score of the second Topic, and I(T2) stands for the Importance of the second Topic:
Score(Area) = (S(T1)*I(T1) + S(T2)*I(T2) + … + S(Tn)*I(Tn)) / (I(T1) + I(T2) + … I(Tn))
The score of a Topic
The score of a Topic is calculated based upon the Answer and the Importance of the Questions within the Topic.
The Answer to a Question has a weight between 0 and 1, distributed progressively across the Answer options. This way the weight of a specific Answer depends on the total number of Answer options, as outlined in the following:
- With only two Answer options, the weights are 0 and 1.
- With three Answer options, the weights are 0 / 0.33 / 1
- With four Answer options, the weights are 0 / 0.17 / 0.50 / 1
- With six Answer options, the weights are 0 / 0.07 / 0.20 / 0.40 / 0.67 / 1
The weights are calculated using the formula below, where Ax is the x'th Answer option out of # number of total Answer options, and Step = 1 + 2 + ... (#-1)
Weight(Ax) = (x-1) / Step + (x-2) / Step + ... + 1 / Step
Weight(A0) = 0
Weight(A#) = 1
The Score for a Topic is calculated based on these factors using the formula below, where e.g. A(Q2) stands for the Answer to the second Question, and I(Q2) stands for the Importance of the second Question:
Score(Topic) = (A(Q1)*I(Q1) + A(Q2)*I(Q2) + … + A(Qn)*I(Qn)) / (I(Q1) + I(Q2) + … + I(Qn)) * 5
If you can remember all this, you're an expert in the assessment score - but we don't expect you to remember it all.